Non-urgent advice: COVID-19 vaccine
If you have a general query about the COVID-19 vaccine, please look on the NHS Inform website or use the national helpline 0800 030 8013 which is open from 8am to 8pm, seven days a week.
Vaccine rollout to the general public, based on age and underlying health conditions, will start as soon as possible, not before the week beginning 11/1/21 and will depend on vaccine supply.
This is likely to be at the start of the new year so please look out for a letter and a leaflet arriving in the post which will invite you to make an appointment for your vaccine. The first group to receive this will be the over 80s.
Please avoid calling the practice with any general queries about the COVID-19 vaccine as we are unable to give you any more information at this stage and we need to try and keep phone-lines open for people who are unwell and needing medical care. Many thanks for your ongoing patience and cooperation.
Non-urgent advice: COVID-19 Notice
We are no longer offering walk in Open Access Appointments at this time.
If offered a Telephone Consultation it is absolutely vital that we have a UK telephone number for us to contact you.
We cannot contact you if we don’t have this!
Only Come in to the Practice if you already have a pre-booked appointment.
Otherwise PHONE THE SURGERY ON
0131 650 2777
Non-urgent advice: Telephone Lines
Our phone lines can be extremely busy with patients calling about Registering and Flu Vaccinations, we ask that if your call is about any of these then please see the relevant area of our website for information.
REGISTERING – see the website “How to register with us”
FLU VACCINATIONS – see the website
The University have discovered a fault in the phone system where calls are getting “lost” and some patients are waiting a very long time without getting an answer. If you are waiting any more than 15 mins to get through to us please hang up and dial again.
Out of Hours and Emergencies
11 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
Practice Signposting System
This Practice uses a signposting system to prioritise requests for appointments so that we can direct you to the appropriate healthcare professional and reduce your wait for an appointment. Our Reception staff will ask you to give a brief reason for the appointment, which is at the GP’s request. Please see our signpost guide which will help you find the best person to deal with your medical problem along with clarification on why the receptionist may ask you some questions when you call to make an appointment with us. We appreciate your help with this.
More than ever before flu vaccination is highly recommended for those at risk due to the ongoing COVID-19 outbreak. Flu vaccine
Non-urgent advice: Our Online Booking System is now Available for Telephone Consultations only.
You can also order your repeat prescriptions online if you had previously signed up for this
Book/Cancel Appointments On Line
We offer this facility which allows you 24 hour access to book or cancel Doctor Appointments with us. If you want to do this and are unsure how to then please speak to reception staff.
(You must have received a password and username for online booking BEFORE you can use the service, this is only available from Health Centre reception by calling 0131 650 277)