University Health Service Richard Verney Health Centre, Edinburgh, EH8 9AL

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Welcome to University Health Service

at the Richard Verney Health Centre

Non-urgent advice: Practice Signposting System

This Practice uses a signposting system to prioritise requests for appointments so that we can direct you to the appropriate healthcare professional and reduce your wait for an appointment. Our Reception staff will ask you to give a brief reason for the appointment, which is at the GP’s request. Please see our signpost guide which will help you find the best person to deal with your medical problem along with clarification on why the receptionist may ask you some questions when you call to make an appointment with us. We appreciate your help with this.

Get the right care in the right place

A guide to NHS Scotland Services

eConsult

You may find our eConsult helpful for advice, however if you think you need a telephone or face-to-face appointment you can still book online, an eConsult is not a replacement for this.

This service is only available between 8am and 5pm Monday to Friday, it will be suspended over public holidays.

Practice Closure Dates

Monday 2nd May

Friday 3rd June

Monday 26th December

Tuesday 27th December

New Patient Section

Non-urgent advice: Polite Notice to New Patients

Please do not call the practice regarding registering with us. All the information is on this website.

Sick patients cannot get through as the phone lines are being clogged up with registration queries.

<strong>Covid-19 rules for visiting the practice</strong>

1. Only come to the Health Centre if you have been asked to by one of our staff.

2. Attend alone.

3. Wash your hands or use hand gel before arriving at the Health Centre.

4. Arrive at 3rd floor reception no earlier than your appointment time.

5. Follow latest government guidelines in relation to social distancing.

<strong>Registration Queries</strong>

If we have any queries on your registration details the we will contact you direct within the next month. It takes up to 5 days for your registration to be processed. If you do not hear from us then your registration will have been successful. Please do not call or email us to check this.

<strong>NHS Numbers</strong>

These are not required in Scotland so you will not automatically be issued with one of these. If you do need this then there will be a delay in provision of this at this busy time.

<strong>Proof of Registration</strong>

If you need this for insurance purposes then we can provide you with a letter but this is private and not NHS work so a charge will be made for this. This is not a priority for us to provide this and so there may be a delay of up to 40 days or longer before we can provide this.

<strong>Appointments/Signposting</strong>

There are many medical problems which you do not need to see a doctor about, which can be dealt with quickly. Please see our attached signposting poster for help you can access before considering if you need a doctor.

If you need to make an appointment with us to see a healthcare professional, please telephone our reception on 0131 650 2777. Although we cannot respond to clinical queries by email due to patient confidentiality reasons, if you have a general query you can send this via eConsult which you will find on the website.

Please ask reception staff for details of how to book an appointment online to speed up this process in future.

<strong>New Registrations</strong>

We are registering new patients who live within our practice area via our Campus Dr electronic registration process link. We register Monday to Wednesday each week between 09.00 and 16.00 hours.

We only accept applications electronically at present. Once we have reached our maximum number of registrations the system will not take any more. Please do try again another day.

Queries by email or by phone will not be dealt with so please do not call or email us as you are preventing patients requiring clinical attention from getting this promptly by blocking our phone/email forums. You can try to register with another practice as we are unable to register all students. See NHS Inform website for options of practices covering your address. If you continue to be unable to register and have tried all options then you can seek assistance from PSD on 275 7038

To start your registration, please click here.

We are continuously monitoring our list size so please try a few days later or:

Please check via NHS Inform re-alternative Practices covering your address who may be able to register you at present.

1. Only come to the Health Centre if you have been asked to by one of our staff.

2. Attend alone.

3. Wash your hands or use hand gel before arriving at the Health Centre.

4. Arrive at 3rd floor reception no earlier than you appointment time.

5. Follow latest government guidelines in relation to social distancing.

1. Only come to the Health Centre if you have been asked to by one of our staff.

2. Attend alone.

3. Wash your hands or use hand gel before arriving at the Health Centre.

4. Arrive at 3rd floor reception no earlier than you appointment time.

5. Follow latest government guidelines in relation to social distancing.

Non-urgent advice: Patient Notice

NHS Digital Sharing Opt-Out

We would like to reassure our patients that the proposed extraction of GP data by NHS Digital does not include any patients registered with this practice or in NHS Scotland. Click here to read more

Please note NHS app is only available to patients registered with a GP in England.

Practice Forms

The Definitive Guide on How to Organize an Office Filing System - Best  Practice in HR

This page is a repository for the various forms and links that you may have been directed to by the practice.

Go to Forms

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Non-urgent advice: Our Online Booking System is now Available for Telephone Consultations only.

You can also order your repeat prescriptions online if you had previously signed up for this

Book/Cancel Appointments On Line

We offer this facility which allows you 24 hour access to book or cancel Doctor Appointments with us. If you want to do this and are unsure how to then please speak to reception staff.

(You must have received a password and username for online booking BEFORE you can use the service, this is only available from Health Centre reception by calling 0131 650 2777)

Out of Hours and Emergencies

11 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

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