University Health Service Richard Verney Health Centre, Edinburgh, EH8 9AL

Alert: Patient Notice

Lisdexamfetamine (Elvanse) is in very short supply nationwide and may be unavailable until the end of the year, there are also supply issues with methylphenidate (Xaggitin/Concerta) and other ADHD medications.

Please consider saving your medication and only taking on the days when you really need to take it as you might not be able to get more until stocks come back into pharmacies.

Please do not request prescriptions early as we are unable to issue prescriptions in advance of when they would be due.

Click here for further information

Important Notice
Remember for us to retain your registration we must have an up-to-date Edinburgh address for you.
If you have changed address please email us with your new details, (Name, Date of birth, old address and new address) Email to: [email protected]

If you call us to request your CHI (Community Health Index Number) please note that we can only take such calls Tuesday – Thursday between 2pm and 4pm. If you call out with these times you will be asked to call back.

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at the Richard Verney Health Centre

Non-urgent advice: Notice to Patients

We are currently changing to a new system for ordering online repeat prescriptions. We are in the process of texting patients who have ordered repeats in the past few months advising them to look out for an email from myvisononline with details about the new system, Patient Services. This will provide a link to the new online system and give you details about registering for it. If you have previously used online services and have not yet had an email from myvisiononline please contact Reception.

At present, you will only be able to order repeat prescriptions on the Patient Services website, but from 15th April you will also be able to book or cancel GP appointments. After 15th April, if you want to use the new online systems and have not had the email from myvisiononline, you will need to come to the Practice reception with some proof of ID and register for this in person.

This change involves quite a bit of work and we appreciate your patience and understanding during this busy time. Thank you.


You may find our eConsult helpful for advice. All appointments currently need to be booked by calling reception so that we can direct you to the most appropriate appointment.

An eConsult is not a replacement for a telephone or face-to-face appointment.

This service is only available between 8am and 5pm Monday to Friday, it will be suspended over public holidays.

Non-urgent advice: Practice Signposting System

This Practice uses a signposting system to prioritise requests for appointments so that we can direct you to the appropriate healthcare professional and reduce your wait for an appointment. Our Reception staff will ask you to give a brief reason for the appointment, which is at the GP’s request. Please see our signpost guide which will help you find the best person to deal with your medical problem along with clarification on why the receptionist may ask you some questions when you call to make an appointment with us. We appreciate your help with this.

Get the right care in the right place

A guide to NHS Scotland Services

New Patient Section

Non-urgent advice: Polite Notice to New Patients

Please do not call the practice regarding registering with us. All the information is on this website.

Sick patients cannot get through as the phone lines are being clogged up with registration queries.

<strong>Registration Queries</strong>

If we have any queries on your registration details the we will contact you direct within the next month. It takes up to 5 days for your registration to be processed. If you do not hear from us then your registration will have been successful. Please do not call or email us to check this.

<strong>NHS Numbers</strong>

These are not required in Scotland so you will not automatically be issued with one of these. If you do need this then there will be a delay in provision of this at this busy time.

<strong>Proof of Registration</strong>

If you need this for insurance purposes then we can provide you with a letter but this is private and not NHS work so a charge will be made for this. This is not a priority for us to provide this and so there may be a delay of up to 40 days or longer before we can provide this.


There are many medical problems which you do not need to see a doctor about, which can be dealt with quickly. Please see our attached signposting poster for help you can access before considering if you need a doctor.

If you need to make an appointment with us to see a healthcare professional, please telephone our reception on 0131 650 2777. Although we cannot respond to clinical queries by email due to patient confidentiality reasons, if you have a general query you can send this via eConsult which you will find on the website.

Please ask reception staff for details of how to book an appointment online to speed up this process in future.

<strong>New Registrations</strong>

We are registering new patients who live within our practice area via our Campus Dr electronic registration process link. You can register online from Sunday 10th September at 12 noon.

We only accept applications electronically at present. Once we have reached our maximum number of registrations the system will not take any more. Please do try again another day.

Queries by email or by phone will not be dealt with so please do not call or email us as you are preventing patients requiring clinical attention from getting this promptly by blocking our phone/email forums. You can try to register with another practice as we are unable to register all students. See NHS Inform website for options of practices covering your address. If you continue to be unable to register please email NHS Lothian at [email protected]

To start your registration, please click here.

We are continuously monitoring our list size so please try a few days later or:

Please check via NHS Inform re-alternative Practices covering your address who may be able to register you at present.

1. Only come to the Health Centre if you have been asked to by one of our staff.

2. Attend alone.

3. Wash your hands or use hand gel before arriving at the Health Centre.

4. Arrive at 3rd floor reception no earlier than you appointment time.

5. Follow latest government guidelines in relation to social distancing.

1. Only come to the Health Centre if you have been asked to by one of our staff.

2. Attend alone.

3. Wash your hands or use hand gel before arriving at the Health Centre.

4. Arrive at 3rd floor reception no earlier than you appointment time.

5. Follow latest government guidelines in relation to social distancing.

Teenagers and young adults are at increased risk of meningitis and septicaemia, visit for more info.

Non-urgent advice: Patient Notice

NHS Digital Sharing Opt-Out

We would like to reassure our patients that the proposed extraction of GP data by NHS Digital does not include any patients registered with this practice or in NHS Scotland. Click here to read more

Please note NHS app is only available to patients registered with a GP in England.

Practice Forms

The Definitive Guide on How to Organize an Office Filing System - Best  Practice in HR

This page is a repository for the various forms and links that you may have been directed to by the practice.

Go to Forms

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Non-urgent advice: Our Online Booking System is now Available for Telephone Consultations only.

You can also order your repeat prescriptions online if you had previously signed up for this

Book/Cancel Appointments On Line

We offer this facility which allows you 24 hour access to book or cancel Doctor Appointments with us. If you want to do this and are unsure how to then please speak to reception staff.

(You must have received a password and username for online booking BEFORE you can use the service, this is only available from Health Centre reception by calling 0131 650 2777)

11 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

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