Rights and Responsibilities

The University Health Service strives to provide first-class, confidential healthcare, based on clinical need, to all patients, at all times without reservation

To help us realise this objective we ask you to use the service responsibly

  • Be punctual and let us know if you cannot attend or no longer require an appointment
  • Be polite and considerate to other patients, practice staff and doctors
  • Tell your GP and any hospital you are attending, if you change your address or telephone number
  • Please make a separate appointment for each member of the family who need to be seen

We aim to inform patients fully about any treatment or services offered, and with adequate forewarning can provide an interpreter where necessary.

Abusive, threatening or violent behaviour will not be tolerated under any circumstances and the police will be called.