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University Health Service
Richard Verney Health Centre 6 Bristo Square Edinburgh EH8 9AL
Tel: 0131 650 2777
Fax: 0131 662 1813
Out of Hours: NHS 24 Tel: 111
UNIVERSITY HEALTH SERVICE
PRACTICE ACCESS ACTION PLAN 2015/16

 
 
ACCESS to APPOINTMENTS
Over the last two years, we have been analysing a variety of data available from a number of sources, so ensuring that patient access to our services is as good as it can possibly be.  We aim to provide an adequate number of appointments for our patients, taking into account patient demand on particular days so ensuring our Practice planning process allows this to happen.
 
ACTION PLAN
 
Following analysis of our feedback from 2015/16, the priorities for action over the next few months are as follows:-
  
1. Greater use of on-line booking/cancellation.

 We feel by encouraging patients to use on-line booking, this allows individuals more flexibility re access to appointments and also the option of telling us if circumstances change and appointments have to be cancelled by also cancelling on line.  Access to this facility allows those on repeat prescriptions to request these on-line so giving 24 Hour/7 day access to these facilities which may better suit lifestyle arrangements.  We also want to increase our number of available appointments but reallocating unused appointments. Patient action is needed to achieve this.
 
  

2. Patients not attending appointments.

 We have looked specifically at the number of patients on a weekly basis who fail to turn up for pre-booked appointments who have not told us they are not coming in therefore these appointments are wasted.  Details of this level of appointments are outlined in the Practice.  Reducing this level will increase the availability of appointments for patients.  Patient action is needed to achieve this.
 
 
 
Patient Feedback:
 
 
We welcome Patient Feedback.  If you have any comments to make on the Actions we are progressing this year or any suggestions for ways of improving our service, then please e-mail us at univhealthserv@lothian.scot.nhs.uk.

 
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